Work with the experts
Our practice leaders have an average of 20 years experience
Our Leadership Team
Carine J. (C.J.) Pryor
Co-Founder and President Emeritus
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C.J. is a 30+ year veteran of the credit, customer services and collections industry. Her resume includes senior training, operations and risk management positions at Girard Bank and First Pennsylvania Bank. Her expertise is in the areas of management development, bankruptcy, credit risk management, call center and collections operations. In working with clients, C.J. has developed revenue improving, client relations and compliance strategies for our clients that have proven to be both innovative and extremely successful.
C.J. received her Bachelor of Arts degree from Villanova University and is a graduate of both the American Bankers Association’s National School of Bankcard Management and Graduate School of Bankcard Management.
C.J. has developed revenue improving, client relations and compliance strategies that have proven to be both innovative and extremely successful.
Joe Adams
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Joe is active in several industry associations and holds the following professional certifications and designations:
- Certified Credit and Collections Compliance Officer
- Certified Receivables Compliance Professional
- Certified Regulatory Vendor Program Manager II
- ACA International Certified Instructor
- Certified Internal Auditor
- ACA International Trainer Specialist
A number of industry recognitions have been bestowed on Joe. Most recently, in 2018, Joe was recognized by Collections Advisor Magazine as a Who’s Who in Compliance and in 2019 he was identified both as one of the Top 50 Receivables Professionals of the Year and the ACA International’s Fred Kirschner Instructor Achievement Award.
Joe received his Bachelor of Sciences degree from Cheyney University and is a graduate of both the American Bankers Association’s National School of Bankcard Management, Graduate School of Bankcard Management and numerous executive management programs at the SMU Cox School of Business.
Joe is a frequent speaker and forum leader at various industry conferences and seminars, both domestically and internationally including:
- ACA Spring Forum & Expo (multiple years)
- ACA Fall Forum (multiple years)
- ACA Annual Convention and Expo (multiple years)
- RMS Debt Collections Symposium (multiple years)
- RMS Collections and Recovery Solutions (multiple years)
- Receivables Management Association International Annual Conference (multiple years)
- RMA/ACGC of Canada Annual Meeting (multiple years)
- National Creditors Bar Association (f/k/a NARCA)
- Debt Collection Forum
- Inside ARM First Party Summit
- AGA Uncollectibles Conference
- Midwest Compliance Symposium
- Credit and Collections Risk Financial Services Conference
Our Experienced Consultants & Administrators
Felipe Flores Quiles
Senior Consultant
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Felipe is a 15 year veteran of the collections, recovery and project management areas working with such institutions as Associates Finance and CitiFinancial and the Municipal government of Caguas.
Serving as the Vice President of Collections and Recovery for CitiFinancial Puerto Rico, Felipe managed a $ 450 Million portfolio and oversaw all aspects of the recovery process including collections, bankruptcy, probate, agency and attorney management.
Felipe has a B.A. degree in Finance from the University of the Sacred Heart, Puerto Rico.
Leon Potter
Senior Consultant
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Leon is a mortgage servicing/collections expert with over 28 years’ experience in this field. His specialties include collections, loss mitigation, foreclosure audit review, tax processing and recovery.
During his 23 year career at the Associates Financial Services/CitiFinancial, he held a number of progressively responsible positions. As the Vice President/Recovery Operations, he managed the internal recovery operations for the personal loan, private label, and prime and sub-prime mortgage portfolios with collection sites in Phoenix AZ, Dallas TX, and Owens Mills MD generating recoveries in excess of $102 M annually.
Leon has a B.A. degree in Business Finance from Kennedy Western University.
Earl Shields
Senior Consultant
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Earl is the former CEO and owner of a 200+ collector agency with over 25 years’ experience in the account receivables management industry. His agency was constantly a top performer for such industry titans as Sears, Xcel Energy, Resurgent, JP Morgan Chase, Fifth Third Bank and CitiMortgage.
Having started as a debt collector with American Creditors Bureau, Earl has used his knowledge and expertise in collections, compliance, management development, client relations & retention and expense management for the benefit our clients both in the US and Canada.
Earl attended Waukesha College.
Cal Anderson, CISA, CIRCC, CMW, CSQL
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Cal is an IT and data security expert with over 10 years’ experience. He has extensive knowledge working with HITRUST, ISO 27002, COBIT, ITIL, ISO and NIST frameworks and has oversaw the PCI DSS and SOC compliance efforts for a number of organizations. Prior to joining the HPG team, Cal was part of the IT/data security management structure with such organizations as Corporate One Credit Union, Honda North America, Nationwide Children’s Hospital.
Cal is a graduate of Concordia College and University and holds the professional designations of CISA, CRISC, CWM and CSQL. He has received additional professional designations from Kennesaw State University and Oglethorpe University.
Abby Shepherd
Director of Administration
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Abby joined HPG in 2007 and is responsible for a variety of the administrative functions of the company.
An instructional designer by training, prior to joining the company, Abby worked at the Trefoil Associates where she oversaw the teams responsible for both development of training programs and business documents design.
Abby is a graduate of Gallaudet University.
Keli Adams
Quality Assurance Specialist
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Keli joins HPG with 7 years’ experience in the consumer contact and quality assessment industry.
Her specialty is reviewing and scoring calls with consumers and providing our clients with actionable feedback to improve these interactions.
Keli attended Kutztown University and is a graduate of Keiser University